Updated March 15, 2020

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. We are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind.

Summary

Reservations made on or before March 14, 2020 for stays and Airbnb Experiences, with a check-in date between March 14, 2020 and April 14, 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to reservations made on or before March 14, 2020 with check-in dates after April 14, 2020.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

Domestic reservations in mainland China are covered under the existing mainland China extenuating circumstances for COVID-19 statement. Luxe or Luxury Retreats reservations are covered under the Luxe Guest Refund Policy.

What reservations are covered

Reservations made on or before March 14, 2020

Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and April 14, 2020, may be cancelled before check-in. This means that guests who cancel will receive a full refund, hosts can cancel without charge or impact to their Superhost status, and Airbnb will refund all service fees.

Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date after April 14, 2020, will not be covered under our extenuating circumstances policy, except where the guest or host has contracted COVID-19. The host’s cancellation policy will apply as usual.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

Reservations made after March 14, 2020

Reservations for stays and Airbnb Experiences made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the guest or host has contracted COVID-19. The host’s cancellation policy will apply as usual.

Please remember to carefully review the host’s cancellation policy when booking and consider choosing an option that provides flexibility.

How it works

If your reservation is covered, it will be marked as such on the reservation details page (found in Trips if you’re a guest, or in your hosting dashboard if you’re a host).

For guests: If you cancel a covered reservation, you’ll receive a full refund and Airbnb will refund all service fees. You don’t need to contact us in this case. More about how refunds work.

For hosts: If you cancel a covered reservation, you will not be charged, there will be no impact to your Superhost status, and Airbnb will refund all service fees. You don’t need to contact us in this case.

If your reservation is not covered, the host’s cancellation policy will apply as usual. We encourage you to reach out to your host or guest to discuss cancellations and refunds.

Coronavirus updates and resources

We’ve curated articles to help our community during this time in the Resource Center. You can find the latest information on our COVID-19 response, from policy updates to resources for hosts and guests. Some of these include:

• Coronavirus travel advisories around the world
• Answers for hosts about coronavirus
• Answers for travelers about coronavirus

You can also read the extenuating circumstances policy to learn about coverage of circumstances unrelated to COVID-19.

We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.

We will continue to review the application of this policy. Please monitor this page for updates and new information.