Property Check
Tenants are financially responsible for any damage done to the home during your stay. If you notice any damage or anything out of the ordinary, please contact us at (949) 232.7653 within 1 hour of your arrival.

Check In/Check Out
Check in time is 3:00 pm and check out time is 11:00 am unless other arrangements have been made.  Please call two (2) days before your arrival to see if an early check in is possible. Please call the day before your departure to see if a late check out is possible. We will do our best to accommodate your request.  No early check in’s/check out’s are available during the winter holiday season.

Security Deposit
Security Deposit amounts vary for each property.  Most refundable deposits are $500.  We inspect each property before and after each reservation.  We will destroy your deposit check 30 days after your stay if there are no damages and no excessive long distance phone charges. If there is damage, we will call and inform you of the problem and work with you to solve it as quickly and easily as possible.

Pet Deposit

There is a $50.00 non-refundable fee for each dog (if dogs are allowed at the cabin, some cabins do not allow pets.) If you bring pets with out our permission you will loose your entire security deposit.

Booking and Cancellation Policy
50% is due at time of booking.  The balance is due 45 days prior to your booking.  You may cancel your reservation up to 30 days prior to your reservation. No refunds will be made for cancellations less than 30 days of your arrival date, unless the cabin can be rented.  .  A $150 fee or 15% of total rent (whichever is more) cancellation fee will apply.  NO REFUNDS FOR UNUSED NIGHTS.  Refunds are only given if all 3 roads to Big Bear Lake are closed and you cannot make it to your reservation.

Phone reservations must be confirmed within three days by credit card, mailing check or money order.  No personal checks will be accepted after the 30 day period prior to your arrival date: CASHIER'S CHECKS ONLY or Credit Card.  A 3.2% fee for use of credit card will be deducted from your deposit.  Please check with the office regarding minimum day requirements.

Reservations made online may be canceled if they do not meet the minimum stay

requirement.

Other Fees

8% City Tax on Rental portion only

Processing fee varies 

Cleaning fees vary on size of home usually $100-200

Contact
Destination Big Bear is open 7 days a week, 9am to 5pm . We can be reached at 949.232.7653. We are also available for after-hour emergencies at this same number.

ItemsLeft Behind
If you leave a personal items behind, there will be a $25.00 charge to pick up the item(s) and an additional charge for postage.  Be sure to carefully check for your belongings before you leave.

Upon Departure
1. Please turn lights off inside and outside.

2. Remove all trash inside and outside (extra’s fee will apply for not doing so)
3. Wash all dishes, empty dishwasher and put a way (extra’s fee will app